### Workflows

Workflow - is graph transition status of ticket for different user roles.

For example, a ticket from the status of "Open" to the status "In process" can translate the user with the role "Operator", and the status of "In Process" to the status of "Done" can translate the user with the role of "Executor".

You are free to customize the composition of statuses, roles for different workflows. At the workflows, you can also specify notification rules, and other settings. Workflow are defined in the section:
Settings -> Workflows

It is possible to set the rules of the workflow on the following parameters of ticket: Service, Ticket type, Asset type, Category. To do this, at the beginning you need to check / set the configuration:
Settings -> General settings -> Inset "Business rules" -> Workflow - setting rules for determining

Then you can manage the rules in the section:
Settings -> Ticket workflows -> Workflow rules

For example, You can configure the business process is defined only by ticket type. After that set the two rules:
Rule ¹1. "If the ticket type,"Request for Change", the workflow will be "Workflow1"(eg, a workflow harmonization)"
Rule ¹2. "If the ticket type,"Incident", the workflow will be "Workflow2"(eg, a business process without agreement)"

Rules may be several. The system determines the appropriate rule with the highest weight, and it will define the workflow.