### Executor groups

After creating executor group, you can define them for the services (on the service is the menu item User-> Executor group). In this case you can define not only executors but also executor groups. In addition, in the section "Assign Executors" (on the service) you can also specify an executor groups to automatically assign a group to ticket, as when it was created, and the translation of the ticket in any status.

If you assign departments (user or clients) to executor group, then when issuer from this department create ticket, this group will be assign to this ticket, this group will be the first line of support. Example:

Suppose you entire territory of Russia. For example, you create two executors groups called "first line Center" and "the first line of the North-West.". To the first line you're attached department users in Central Russia, and to the second you're attached users of the North-West region. Next on the service "Support Infrastructure" you have binds both of these groups. This would mean that if an issuer from central region, to the ticket will automatically be assigned a group of "first line Center", and if from Nort-west region, the "first line North-West."

On service and workflow there is notification setting "Assign in group\Executor group changed".