### Immediate supervisor

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This field is used in the coordination settings of tickets. In particular, you can specify coordinator of tickets as "immediate supervisor".
The options are:

- The Head of department – is determined by the user's membership in the department in IntraService. In the card of department - there is a field «The Head»;
- Synchronize with AD – in Active Directory for the entity «Account» is the field «Manager» tab «Organization». We recommend to fill this field in AD and use exactly this field;
- Employee – specify the particular employee as the Head. Recommend that you use when the previous two solutions are not suitable.

Set the value to all users: Not specified

Set the value to all users: The Head of department

Set the value to all users: Synchronize with AD