### Макросы

When creating a reminder template, you can use the following macros:

| Title | Description |
--- | --- | --- | ---
| %user% | Recipient name |
| %id% | Ticket Id (if it is in the subject line, then before the id the prefix of the number of the ticket is added) |
| %fullid% | Ticket full id ( 'service code' - 'ticket id' ) (if it is in the subject line of the letter, then before the service code the prefix number of the ticket is added) |
| %name% | Ticket title |
| %LinkReminderOnTask% | Link on the task 'Reminder on request' |