### Notification templates Email / SMS

SMTP account (for sending Email notifications) is configured similar to the e-mail clients (MS Outlook, Outlook express ...).

SMS can use one of the sms gateways that belong to third parties. Approximate cost of each SMS - 2 cent. You can contract directly with the owners of these gateways are either with us (IntraVision). The cost of the same. After signing the contract you get a login / password to configure the gateway.

Once you have configured the Email / SMS accounts, you can adjust the notification rules. Notification rules set for user role on ticket (Opener, Executor, Observer). You can have different rules for different events on different services and on different workflows for different roles. For Email and SMS may have different patterns. For one event, you can set up only Email, but for the other Email and SMS: In the notification templates you can use macros. For example : Issuer name, ticket subject etc.

One of the favorites for broken links in the notification message is incorrect base URL (path to the system). The way the system can be determined by the company (if it applies to all users) or for a specific user.

Templates are configured in the Settings -> Notification templates.
As mentioned above, the rules are set up notifications on the Business processes forms and services forms. Notification rules that are configured for the business processes automatically apply to those services that have a link these business processes (inheritance). If you configure a rule on service, it takes precedence and overrides the setting of the Business process. On the service form you can see which rules are inherited and which are not: