### Macroses

You can use following macroses in notification template:

| Title | Description |
--- | --- | --- | ---
| %user% | Recipient name |
| %email% | Recipient email |
| %systempath% | System URL in link |
| %notificationreceivers% | Message recipients |
| %date% | Date |
| %projectid% | Service Id |
| %project% | Service Name |
| %projectcode% | Service Code |
| %milestone% | Service stage |
| %id% | Ticket Id |
| %type% | Ticket type |
| %fullid% | Ticket full id ( 'service code' - 'ticket id' ) |
| %name% | Ticket title |
| %description% | Ticket description |
| %categories% | Ticket categories |
| %assets% | Ticket assets |
| %priority% | Ticket priority |
| %status% | Ticket status |
| %deadline% | Ticket deadline |
| %reaction% | Ticket reaction date |
| %hours% | Expenditures in hours |
| %expenses% | Expenditures in money |
| %evaluation% | evaluate task form |
| %evaluationvalue% | task evaluation |
| %attachments% | Attached files |
| %extendedfield{fieldId}% | Value of extended field. fieldId - Id of task type field. |
| %lastcomments% | Last comment |
| %created% | Ticket issue date |
| %tester% | Ticket issuer |
| %creatoremaillink% | Issuer Email address (link) |
| %creatordepartment% | issuer department |
| %creatorposition% | issuer position |
| %creatorphone% | issuer phone |
| %changed% | Ticket last changed |
| %editor% | Ticket last changed by |
| %executors% | Ticket executors |
| %executorgroup% | Ticket executor group (displaying executors name) |
| %executorgroupname% | Ticket executor group (without displaying executors name) |
| %executorgroupleader% | Ticket executor group leader |
| %participants% | Ticket observers |
| %coordinators% | Ticket coordinators |
| %expectscoordinationof% | Ticket coordinators, coordination of which is expected |
| %coordination% | link to ticket coordination |
| %lifetime% | Ticket lifetime |
| %recommendedaction% | Recommended action |
| %shortdescription% | List of events to which recipient is subscribed |
| %fulldescription% | List of all events |
| %createstart% | Start of text, which will be displated only when ticket is created |
| %createend% | End of text, which will be displayed only when ticket is created |
| %changestart% | Start of text, which will be displayed only when ticket is edited |
| %changeend% | End of text, which will be displayed only when ticket is edited |
| %onlychangestatus{"text",statusId}% | reference to the status transition, where statusId - id is status in which ticket go after transition, text - link text, you can specify only one statusId |
| %changestatus{"text",statusId}setmark{evaluationId}% | reference to the status transition and setting mark where statusId - id is status in which ticket will go after transition, evaluationId – mark id, text - link text , you can specify only evaluationId, then only mark will be set or you can specify statusid, then the ticket will move to a new status without evaluation |
| %reaction_escalation_value% | Used in escalation templates. Macros will be replaced with information about escalation by reaction time |
| %resolution_escalation_value% | Used in escalation templates. Macros will be replaced with information about escalation by resolution time |