### Notification templates Email / SMS

SMTP account (for sending Email notifications) is configured similar to the e-mail clients (MS Outlook, Outlook express ...). SMS can use one of the two gateways. You can choose one of them. Both belong to the gateway to third parties. Approximate cost of each SMS - 2 cent. You can contract directly with the owners of these gateways are either with us (IntraVision). The cost of the same. After signing the contract you get a login / password to configure the gateway.

Once you have configured the Email / SMS accounts, you can adjust the notification templates. You can have different templates for different notification events on different services for different roles. In the notification templates you can use macros. For example : Issuer name, ticket subject etc. There are complex macroses. For example, the possibility to put a link in the message. Click on link - change the ticket status or set a mark to the ticket . (One of the favorites for broken links in the notification message is incorrect base URL (path to the system). The way the system can be determined by the company (if it applies to all users) or for a specific user. For Email and SMS may have different patterns. For one event, you can set up only Email, but for the other Email and SMS:

Templates are configured in the Settings -> Notification templates.
As mentioned above, the rules are set up notifications on the Business processes forms and services forms. Notification rules that are configured for the business processes automatically apply to those services that have a link these business processes (inheritance). If you configure a rule on service, it takes precedence and overrides the setting of the Business process. On the service form you can see which rules are inherited and which are not: