### Import tickets from mail

You can make the system an unlimited number of accounts to import applications from the mail. How it works: The user sends an email to, say, support@yourcompany.com. From a letter of ticket is created, whose name corresponds to the subject, a description of - his body, attached files are attached to the application. The applicant is either an existing user of the system (compared by email), or "default user" (set in account settings), or create a new user of the system (this event can send a notification). Create an account to import orders from your mail very easily. To do this, you must enter the same data as in the setting, such as e-mail client. So look account settings that are based on the mailbox on Gmail:

You can also let users add comments to ticket by answering e-mail notifications. To do this, when you create a mail account is necessary to put radiobutton "Adding comments to ticket" and enter the data to connect to the mailbox, on behalf of which come in your system notification.

Change the mailing address on behalf of whom come to notice here: